The hospitality sector is increasingly adopting technology to enhance operational efficiency, reduce costs, and elevate the guest experience. Below are ten significant innovations that are reshaping the housekeeping department in hotels:
1. Mobile Housekeeping Applications: These applications streamline operations by enabling housekeepers to access the Property Management System (PMS) for real-time room status updates and task management, thereby minimizing workflow interruptions.
2. Task Management Solutions: Tool such as Room Checking and Opti automate the assignment and scheduling of tasks based on current room conditions, ensuring timely completion and improved efficiency.
3. Behavioral Management Platforms: Solutions like Hotel Kit facilitate effective communication among teams, allowing for rapid task assignment and enhancing overall responsiveness within the housekeeping staff.
4. PMS-integrated Housekeeping Software: Systems such as Mews integrate housekeeping management functionalities, streamlining room turnover, workload allocation, and real-time communication among team members.
5. Digital Checklists: Integrated digital checklists help staff maintain accountability by tracking completed tasks, enhancing estimates for room readiness, and managing guest requests more efficiently.
6. Robotic Cleaning Machines: Commercial robots, such as the TASKI Intellibot, excel in cleaning large spaces, allowing staff to concentrate on more detailed cleaning tasks and improving overall productivity.
7. Ultraviolet Disinfection Technology: In response to heightened hygiene standards following Covid-19, UV-C light technology provides an effective, chemical-free solution for disinfecting surfaces.
8. Artificial Intelligence: AI assists in analyzing data, predicting maintenance needs, and optimizing staffing based on demand, allowing hotels to operate more efficiently and accurately forecast requirements.
9. RFID Inventory Management: RFID tags enhance the tracking of linens, uniforms, and inventory, significantly reducing losses while improving overall inventory management.

. Optimized Housekeeping Carts: Modern housekeeping carts are designed for efficiency and organization, replacing traditional bulky models with more compact options that facilitate smoother operations.
Incorporating these technologies into hotel housekeeping practices can lead to substantial improvements in efficiency, ultimately enhancing the overall guest experience.
Yet, as when implementing any new technology, training is key. “Embracing technology in housekeeping is a significantly longer journey than for any department. It’s important that you appoint someone who specifically champions this new culture and who is in charge of the results. Someone who is not afraid of technology and driving change,” says our very own CEO, Matthijs Welle.
Mews. (n.d.). The future of hotel housekeeping. Mews. Retrieved October 31, 2023, from https://www.mews.com/en/blog/future-hotel-housekeeping
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