Last updated: 22 August 2026
01Responsible entity and scope
The Hotelier Office (THO) is the hospitality advisory brand of Karam Al Arabia Hospitality Consulting Company. This policy explains how we handle information submitted through our website, service-request forms and contact channels.
02Information we collect
Information may include your name, contact details, email address, city, property type, project stage, target classification and details of the requested service or advisory challenge. We do not request payment details or identity documents through the website.
03How information is used
We use the information to understand your request, contact you, identify the appropriate advisor or service, prepare relevant follow-up or a quotation, and improve inquiry handling. We do not sell your information to third parties.
04Service providers and protection
Inquiry data may be processed through technology providers used to operate forms, store requests and support follow-up, including Wix. Access is limited according to operational need, and reasonable measures are applied to protect information against unauthorised access or use.
05Retention and your choices
We retain inquiry information for as long as needed to manage communication, services and relevant regulatory or contractual requirements. You may request access, correction or deletion where legally available, and may ask us to stop marketing communication.
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